Payment:
Payment can be made by cash only.
Prices:
Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated. If services (repairs) are checked out, these need to be sent to us within a reasonable time frame (1 month) if the price has increased, the customer will be liable for paying the difference. No Fix, No Fee Policy – This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.
Warranty:
All iPhones screen repair ( with the exception of software related, battery and water damage devices) come with 3 months warranty and all other brands screen repair will come with 30 days warranty. Battery related repair comes with 30 days warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair. Our warranty does not cover repairs on Wifi Faults on the iPhone 4 and 4S. If you take your device to a third party repairer, this will void the warranty on your device. This includes both repaired and purchased devices. All software related repairs will not be covered by our warranty. The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 1-year warranty. If any additional faults occur that are not related to the original repair this will not be covered under warranty and will need to be paid for. Please note a few faults are not covered by warranty as manufacturing defects, these include:Finger Print fault, WiFi faults caused by software updates, date and time faults caused by iOS updates.
Liability:
1: Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services. 2: If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by phonefix 4u, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to phonefix 4u. 3: Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data. 4:Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation. 5: In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising. 6: We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within a months of becoming aware of the circumstances giving rise to the claim or, if earlier, one months from the time you ought reasonably to have become aware of such circumstances. We will not be responsible for any damage or fault caused by a previous repair. When booking in your mobile phone or tablet device for screen repair or home button repair, phoneFix4u will not be held responsible if the Touch ID feature does not work after the repair is carried out.
Repair Process & Delays:
We aim to repair your device within 24-48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down. If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date. If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process. Please be aware diagnostics may take longer than usual repairs as our trained technicians take the time to look at every element of the device and check for faulty parts. Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of devices that we diagnose are repaired. With screen repairs on Samsung Devices there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break, before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD. Liquid Damage repairs can take up to 7 – 14 days. Any Motherboard related repairs can take up to 7 – 14 days. Any Software related repairs can take up to 7 – 14 days. Orders which have multiple repairs or require additional repairs may take longer. Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement. On a few iPad screen repairs occasionally fine grid lines may appear, the screen will work without any problems just light grid lines may seem apparent which will not affect the performance of the screen at all. We will be unable to refund or replace the screen based on this factor.
Additional Repairs:
When you book your mobile device into us for a repair, it is rigorously tested by a number of different testers and departments we may have to use different company technicians , sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via text or call. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is. If you have any queries about the additional repairs, please do not hesitate to get in touch with us.
Water Proof Repairs:
Mobile devices that are sold as being waterproof are originally sealed in the manufacturer’s factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.
Testing:
Our trained testers and technicians always test the device on arrival and before it is dispatched. We test many different aspects of the device, including the buttons, vibration, sound, cameras, charging port, Wifi, speakers, signal, front screen, LCD display, power settings and much more, to ensure we don’t miss any faults and provide the best service possible.
Your Data:
Please ensure your data is wiped or backed up via your operating system before sending your device to us. Our repairs are carried out in a professional manner but we can not guarantee the data will be on the mobile device when it is returned to you. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us for repair, as we will not be liable for the loss. We may need to update your iOS to ensure the repair is carried out correctly. By booking in your mobile device to PhoneFix4u, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the mobile device before booking the device to Phonefix4u.
Data Protection
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please tick this box
Weekend Service:
As office hours are restricted during the weekend our service will be slower than usual and we may take longer to respond to emails and messages.
Blocked Devices:
At Quick Mobile Fix we will not repair any device that has been bricked, blocked or jail-broken. The device will be sent back and the customer will be refunded, however, if it was sent in for a diagnostic or liquid damage this will not be refunded. If the device has no IMEI number then we will not repair the device. This is for security and warranty purposes, the device will be sent back and the customer will be refunded, if it was sent in for a diagnostic or liquid damage this will not be refunded.
Error 53:
If we have carried out a liquid damage, screen or motherboard related repair on any of the following devices and error 53 appears on the device, we will not be held accountable. This is an issue with Apple and not due to the repair carried out by Phonefix4u and it will not be covered by our warranty. Devices Included: All iphones and ipad
Grey Screen Of Death:
If we have carried out a repair on your iPhone and a grey screen/bar appears on the device, we will not be held accountable. This is an issue with Apple and not due to the repair carried out by phonefix4u and it will not be covered by our warranty.
iOS 10 Update:
We have seen a rise in LCD issues due to hard resets after updating to iOS 10, with the update, after a hard reset is done this causes the LCD to malfunction and display grid lines across the screen. This is an issue with Apple and not due to a repair by phonefix4u and it will not be covered by our warranty.
iOS 11 Update:
We have seen a rise in LCD issues due updating to iOS 10, with the update, after the update, a wide variety of issues are currently being caused, from screen glitch to poor battery life. We advise that our customers do not update to any new iOS until patches are released and all problems rectified. This is an issue with Apple and not due to a repair by Phonefix4u and it will not be covered by our warranty.